WordPress maintenance services

If your site brings in inquiries or sales, yes. WordPress, its theme and every plugin keep changing. New versions fix bugs and close security holes, and a site that skips them falls further behind each month. Nothing looks wrong until something breaks.

Here is what we find when a site comes to us after years without WordPress maintenance:

• outdated plugins and an old WordPress core with known vulnerabilities;
• a site that is already infected or hacked, while the owner doesn’t know it;
• no working backups, or backups nobody has ever tested;
• plugins their authors abandoned, which now have to be replaced;
• a slow site: plugins it no longer needs, images nobody optimized, an old PHP version;
• years of piled-up updates that break the site when they are installed all at once.

These problems stay hidden until the day the site stops working. Our free audit looks for them first: the security, the speed and the updates, and the backups too once you give us access.

Website hosting and maintenance are two different jobs, and doing the work yourself is a third option.

Most of our clients ran their sites themselves before they came to us. For some sites that is enough: a simple site with a few plugins that rarely changes, or a site that takes no inquiries or sales.

For every other site, one emergency costs more than several months of a plan. A hack or a site down after an update means a cleanup, a restore and hours offline, and each of those hours is lost inquiries and orders.

When your hosting holds the site back, we advise a better one, managed WordPress hosting included.

Every request gets a level of urgency, and each level has its own start time:

• Critical: the site is down, hacked, or payments don’t go through. Work starts within 1 hour in working hours and within 4 hours at night and on weekends.
• Breakdown: a form or a feature doesn’t work. Work starts within 4 hours, during working hours.
• Edit: a change to a text, an image or a setting. Work starts within 1 business day.

The times are the same in all three plans. They are start times, not finish times: cleaning up a hack takes longer than an hour, and we would rather say so up front.

Critical problems are covered around the clock, 7 days a week, on every plan. A site without a plan, down or hacked, gets an answer and an estimate within 1 business day.

“The most significant aspect of F5 Studio was their quick turnaround time and the provided resolutions were impressive.”

David FlowersMarketing ManagerAdvertising & Marketing Company

We also sell paid WordPress support by the hour, with no subscription, from $20–30 an hour depending on the task and the specialist. You describe the problem, we reply within 1 business day and estimate the work first, and you decide.

Which one fits depends on the site. A plan fits a site that brings in inquiries or sales and changes often. One-off help fits a simple site with rare tasks.

A client came to us when their store stopped working after another team had migrated it to WooCommerce. We found the cause quickly and fixed it, with no plan in place.

“F5 Studio quickly and professionally fixed an unpleasant and unexpected problem I had with my domain redirect. Fast communication, quick reactions.”

Dmitry Olshevsky